It's easy to say, "This exchange is typical for the Bush administration," for any given outrage. I point this one out because it's strikes a particular chord with me:

Q But given the ongoing confusion for many --

MR. McCLELLAN: I don't -- I don't know that I agree with that, Peter.

Q Well, I mean, there are some members of Congress who are still hearing from their constituents that they're confused about this and some --

MR. McCLELLAN: No, I think there are still some members of Congress that are trying to politicize this issue.

Some of my work involves understanding why software is hard to use. What is universally unhelpful on hearing about users' problems is saying, "No, you're mistaken, people aren't having problems---it's just our competitors saying unkind things about us." How transparently dishonest.